FAQ

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FAQs

Frequently Asked Questions:

Check out this section to get answers for all the frequently asked questions.

Registration

How do I register?

Do I need to register before shopping on OnCalls?

Can I register multiple times using the same phone number/email ID?

What if I enter the wrong email ID while registering online/through the phone?

Login / Account Related

What is My Account?

I am unable to login

Product / Price / Promotion

How do I look for a particular Product?

How will you ensure the freshness of products?

Ordering

How do I know if I placed my order correctly?

Can I call and place an order?

How are the fruits and vegetables weighed?

How do I make changes to my order?

Payment

What are the various modes of payment I can use for shopping?

Delivery

How will I know if OnCalls delivers to my area?

Loyalty Program

What is the OnCalls?

How do I become a OnCalls Member?

What are benefits of OnCalls?

How do I know my current balance of points?

What is the value of points?

How to redeem points?

OnCalls Gift Card

What is a OnCalls Gift Card?

How can I purchase a OnCalls Gift Card?

Can I cancel/return/transfer a gift card?

Are there any limits to purchase a Gift Card?

Do OnCalls Gift Cards expire?

How will the Gift Card be credited to the recipient?

Is there a link to share the purchased Gift Card to the recipient?

How do I check my OnCalls Gift Card balance?

How can I redeem the Gift Card balance?

Get in touch with us!

How do I contact you for feedback/queries/suggestions?

Have an issue with your order?

If you’d like get in touch with us, please do write to us at info@oncalls.co.in or call us on +91-9724110052 between 8:00 am & 8:00 pm throughout the week and we will respond immediately.

You can also reach out to us on Whatsapp : +91-9724110052