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Frequently Asked Questions:

Check out this section to get answers for all the frequently asked questions.


How do I register?
Do I need to register before shopping on OnCalls?
Can I register multiple times using the same phone number/email ID?
What if I enter the wrong email ID while registering online/through the phone?

Login / Account Related

What is My Account?
I am unable to login

Product / Price / Promotion

How do I look for a particular Product?
How will you ensure the freshness of products?


How do I know if I placed my order correctly?
Can I call and place an order?
How are the fruits and vegetables weighed?
How do I make changes to my order?


What are the various modes of payment I can use for shopping?


How will I know if OnCalls delivers to my area?

Loyalty Program

What is the OnCalls?
How do I become a OnCalls Member?
What are benefits of OnCalls?
How do I know my current balance of points?
What is the value of points?
How to redeem points?

OnCalls Gift Card

What is a OnCalls Gift Card?
How can I purchase a OnCalls Gift Card?
Can I cancel/return/transfer a gift card?
Are there any limits to purchase a Gift Card?
Do OnCalls Gift Cards expire?
How will the Gift Card be credited to the recipient?
Is there a link to share the purchased Gift Card to the recipient?
How do I check my OnCalls Gift Card balance?
How can I redeem the Gift Card balance?

Get in touch with us!

How do I contact you for feedback/queries/suggestions?

Have an issue with your order?

Register complaint – +91-9724110052

If you’d like get in touch with us, please do write to us at info@oncalls.co.in or call us on +91-9724110052 between 8:00 am & 8:00 pm throughout the week and we will respond immediately.

You can also reach out to us on Whatsapp : +91-9724110052