Best Call Center Service Provider In India

Best Indian Call Center has been helping the companies to deliver the best customer service. Being it’s our core competency, we made “Our Quality” like this,
it is more than just a promise/assurance of making our clients reach the heights of success by rendering the best of customer service at all times.

About Call Centers and BPO ( Business Process Outsourcing Companies )

Very often, there is a confusion between a Business Process Outsourcing (BPO) and a Call Center. When it comes to a BPO, it’s an organization that performs a process or a part of it for another business organization. This type of outsourcing helps to save on costs and gain in productivity. On the other hand, a call center performs that activity of a business that involves only handling telephone calls – exclusively. To put it in simple words, call centers are centralized departments that handle phone calls to or from current customers and prospects. A call center may either be located within a business or outsourced to another company that specializes in handling calls.

A call center can be categorized into three types – Inbound call center, Outbound call center, and Virtual call center. The inbound call center, as the name suggests, receive calls from customers. On the other hand, the outbound call center, makes a call to prospects or existing customers. The third type of call center -the virtual call center, combines the services of inbound and outbound call centers. They can be operated from anywhere, and it is quite easy and quick to set them up. The biggest advantage of virtual call centers lies in the possibility to integrate your CRM or other sales support systems. Further, the above three types of call centers can be classified into domestic and international call centers. While domestic call centers make and receive calls from prospects or customers within the same country, international call centers receive and make calls to prospects or customers from all over the world.

Why Outsource Call Center Services?

Customers will want to talk to you if they believe you can solve their problems. – Jeffrey Gitomer

The business world firmly believes in the tab, ‘customer is the king’, and no business wants to lose their customer. There are many enterprises whose businesses are at stake due to insufficient customer support. Call Center services, as the name suggests, are primarily voice-based services; they help to bridge the gap between a business and its prospects leading to increased sales. In this article, we will try to understand the necessity of outsourcing call center services.

In-house Call Center Vs Outsourced Call Center

Whether you are a service-oriented company or a product-based one, customer satisfaction is always your top priority. Prompt and professional responses help to retain customers and convert prospects. Depending on whether your business is an established one, or a start-up, or in an expansion mode; you can accordingly opt as your call center option.

Inhouse Call Center: Any business that owns and operates its call center by itself is referred to as an in-house call center. What it means is that the business has its in-house team that takes care of the software and hardware installation, configuration, and maintenance.

Outsourced Call Center: Any business that utilizes the call center facilities of another company that specializes in offering its services, is referred to as an outsourced call center. Businesses that cannot afford or don’t want to spend on hiring employees to call or receive calls, and further spend time and money on training employees, and implement different technologies; outsourcing a call center works out to be the best and cheapest option.

Advantages of Outsourcing Call Center Services

In-house Call centre or Outsourced Call centers both have their pros and cons! It’s up to any business to make an informed decision regarding its call center – whether to have an in-house or to outsource, it’s entirely your business decision. The pros and cons of each call center service type are discussed below that will enable you to take that informed decision!

Disadvantages of In-house Call Center

The in-house call center involves taking care of every aspect – be it training staff or implementing infrastructure. All this incurs the company huge costs. And, even after implementing and put in place the call center, it’s not the end of the story! Maintenance of technology is always an on-going need, and staff strength has to be monitored periodically. A change in the internal or external environment may interrupt the business, and this risk could bring in a long-term impact on the support quality delivered to prospects.

Advantages of an Outsourced Call Center Company

The biggest gain in outsourcing a call center lies in its cost-effectiveness. Outsourcing a call center can enable a business to concentrate on its core activities – sales, production, or distribution. Indirectly, it facilitates to focus on productivity. When a business outsources its call center activity, it’s like agreeing to share risks – all this ensures the business to get the much-needed security and support in a challenging scenario. Other advantages of outsourcing include the reduced need to source a competent staff, and the ability to ramp up the size when there is a sudden spike in the business volume – in short, that’s scalability.

Popular Benefits of Outsourcing Call Center Services

Outsourcing of call centers is a trend fast catching up – the business world widely acknowledges the fact that companies are healthier when they outsource. By outsourcing a call center service, it’s possible to achieve flexibility. You can operate global operations, and entering into new markets becomes possible. Acquiring additional skills that your business does not possess, and obtaining multi-lingual proficiency is all possible – thanks to outsourced call center services! There are many benefits associated with outsourcing call center services – it saves your business valuable time and productive resources. Its benefits can be summarized is the below points.

Enables to Save on Resources – Outsourcing call center services can help your business in saving costs required for manpower and infrastructure. You do not have to invest in staff training or spend on expensive software. Alternately, you can divert these funds and resources for improving your core business processes.

Access to Specialized skills – Outsourcing call center services allows you to get access to experienced professionals with specialized skills which, otherwise would have been a difficult task..

Cost-Effectiveness – Call center service providers in India are known to offer quality services at affordable rates. It can save your business from incurring operational costs.

Improves Bottom-line – Outsourcing can help to increase the profits of your business. It can help to improve your business transactions in terms of quality, performance, and productivity.

Many call center service providers who also have expertise in email support services, chat support services, telemarketing, data provides, and so on. Taking into account your business needs and budget, it’s always advisable to make an informed business decision before taking the plunge!